Terms & Conditions
Please read these terms and conditions.
Effective September 2020
Flowers by April (‘Flowers by April’, ‘we’, ‘us’, ‘our’) endeavour to provide the highest quality floral arrangements possible in a timely and professional manner. Our work can be defined as products (including but not limited to cut flower, hand-tied bouquets, planted arrangements) and services (including but not limited to the design, creation and set-up of floral arrangements for wedding and events, and online services). We aim to treat our clients and customers (‘you’, ‘your’) exactly as we would wish to be treated; with honesty, transparency and fairness. As such we have set terms and conditions (‘terms of service’, ‘terms’). Any products and services offered by us shall be subject to the same terms and conditions and we reserve the right to change or replace any of the terms listed below. You agree that by using our products and services, you become bound by this, the current version, of our terms and conditions and that you are responsible for checking said terms each time you make use of our services. Any breach of these terms may result in the immediate termination of our services. Your continued use of our products and services is taken as evidence of your express consent to the following terms.
Flowers by April reserve the right to limit or refuse our services to any person, geographic region or jurisdiction. We reserve the right to change or discontinue our products and to refuse or cancel orders when necessary. We reserve the right to change our prices at any time. We make every effort to display our products accurately on our website and social media channels. Our natural products are subject to variations in colour, size and seasonal availability. Where availability is restricted, we reserve the right to substitute suitable products of equal or higher value without notice. No products should be consumed by animals or humans; many floral and berried products are toxic if ingested.
Orders for a product or service will not be accepted without payment at the time of order. Upon purchase of a product from our physical or online studio, payment must be made in full at the time of purchase. We accept payment in GBP (£) payable by all major credit and debit cards. We regret that we do not accept payment in instalments. All payments are processed securely and your information used solely to process the order.
Returns, refunds and cancellations
All flowers, bouquets and perishables are non-returnable and non-refundable. We hope that you will be completely satisfied with our products. However, in the unlikely event that our flowers do not reach you in perfect condition, please contact us within 24 hours of receipt with photographic evidence of any issues. We regret that, due to the perishable nature of our products, any complaints received outside of this 24-hour period cannot be dealt with. Replacement flowers may be offered at our discretion. As our products are made to order, we reserve the right to refuse refunds for cancelled bookings and orders, this includes no-shows for collections. Extenuating circumstances may be considered but are not a guarantee of a refund.
When completing any purchase through our online studio, you agree to ensure all details are correct. We cannot be responsible for any delays or undelivered items due to misspelt or incorrect details and regret that refunds or replacement flowers will not be offered in this case. We hand deliver our flowers within South Yorkshire. Deliveries are made during our opening hours and we will try to deliver as soon as possible but we are unable to guarantee a specific time. If the recipient is not home, we will endeavour to leave the flowers in a safe place or with a neighbour. We may also try to contact both the recipient and/or the sender. Should neither option be available we will return the item to our studio where the item can be collected or delivery re-arranged, re-delivery may incur an additional charge.
All of our floral arrangements are made to order; please allow a minimum of 24 hours between online order and delivery date to ensure timely delivery. Should you require your flowers sooner, please contact us directly in advance. Our products are not currently available for national delivery.
Photographs & Video Footage
Photos taken by us remain our property. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission.
Ready-to-Wear Wedding Flowers
The minimum order for our Ready-to-Wear wedding flowers is £350.
Our wedding delivery service is available Monday - Saturday only. Please note we are closed on Sundays.
Additionally we are not available for weddings between 22nd December - 5th January and 14th February.
We cannot guarantee any specific flower varieties or specific bouquet styles. We use seasonal blooms and create designs in the signature Flowers by April style. For fresh flower wedding delivery: all items inclusive of bouquets, buttonholes and table centres must be to a single address within our delivery area of South Yorkshire. Delivery is charged at a flat rate of £30. Multiple deliveries can be organised, however each additional delivery is charged at 0.85p per mile from our studio address.
All orders for wedding flowers must be received at least 7 days in advance of your wedding date. Payment must be made in full at the point of order.
If you book your wedding flowers on a date that we have listed as closed or where we are at capacity, we will refund 100% of your order.
If you cancel your order for any reason and you provide at least 14 days notice, we will refund 50% of your payment. Please note that you will not be entitled to any refund if you cancel within 14 days of the agreed delivery date.
If there are any issues with your flowers upon arrival, we must be notified within 30 minutes of delivery in order for the situation to be dealt with accordingly. We are unfortunately unable to provide refunds for any issues that we are notified about after the wedding day. You can contact us on 07712463097 or email@example.com Photographs depicting your concerns will be necessary. Any issues must be communicated to us directly by whoever ordered the flowers. We are unable to accept complaints on behalf of the customer.
We are unable to take responsibility of any flowers once delivered or those that have been collected by your or a member of your party.
If the date of your wedding changes, please contact us as soon as possible via email to firstname.lastname@example.org to see if we are available on your new date.
Bespoke Weddings & Events
Quotes are valid for 30 days. We cannot hold dates or provide tentative bookings. To confirm your quote and secure your date, we require an initial non-refundable 25% payment this payment also acts as confirmation to your acceptance and approval of these terms + conditions.
It is your responsibility to review all event details, including the date, wedding venue and quantities of items to be delivered.
A booking is confirmed upon receipt of an initial non-refundable 25% payment, this payment also acts as confirmation to your acceptance and approval of these these terms + conditions.
This initial payment is non-refundable. It is compensation for our work done to date and is required to secure our services for your date because it precludes us from booking another event on your event date. This payment will be deducted from the total owing. Signing this agreement confirms you have proofread and approved all the details of your event.
The balance owing on your order is due 30 days prior to your wedding date. We cannot deliver any items or event designs without final confirmation of payment receipt. Payments can be made by clicking the link in the invoice, cash payments are not accepted.
Upon accepting this quote, you are agreeing to the items and to the total value listed. Should you wish to make changes to the items in this quote, we require a minimum of 30 days’ notice before your event date. However, please note, the final quote amount cannot be reduced by more than 10% from the original agreed upon estimate. All changes must be made in writing to email@example.com
Events cancelled within 30 days of the event date remain payable in full, regardless of the circumstance. If you cancel your event and provide more than 30 days’ notice, the initial payment made remains non-refundable. Moneys paid above and beyond the initial 25% payment will be refunded. We reserve the right to cancel the contract at any time. In this instance, you are entitled to a full refund (including the initial 25% payment).
We reserve the right to amend or change the pricing outlined in this quote in the event of cost changes beyond our control (e.g. wholesale flower prices). We will make every effort to honour the original agreed price, however the current volatile nature of shipping (national/international) dramatically affects wholesale flower prices. Any price increases will be formally advised to you in writing and a recommendation provided to the client at least 14 days prior to your event date.
All flowers and foliages are subject to seasonal quality and availability.
Unfortunately we cannot guarantee availability, exact colours or shades of specific product. When working with Mother Nature, there are no guarantees. Unseasonably warm, wet or cool seasons have a dramatic impact on flower and foliage availability. Regardless of the availability of specific products, we will always adhere to the agreed colour palette and style of floral design, as outlined in our quote.
We reserve the right to substitute all products to ensure the highest quality ingredients are used. If needed, a final consultation can be arranged to discuss alternative options.
Containers and vases may change due to supplier issues, we will substitute the selected product with items of greater or equal value, in line with the overall look and feel for the event.
Refunds will not be given for minor changes in flower type or appearance.
Upon delivery (or collection) the client assumes all responsibility and care of the flowers and designs.
All hire items remain our property and are provided on a hire only basis, unless purchased by the customer. All hire pieces must be returned to us within 48 hours of the wedding, unless agreed otherwise.
Please advise your guests that all hired items (e.g. vases & votives) must not be removed from the venue, otherwise you will be charged the full cost of replacement of each item not returned to us.
Clean, unbroken return of all hired stock is your responsibility. Lost, broken or damaged stock on hire from us must be paid for in full, by you.
We reserve the right to charge an additional holding fee for hire items. We also reserve the right to charge the client full replacement costs for items damaged, lost or broken.
Liability and Force Majeure Events
In the instance of an event outside of our reasonable control (a ‘Force Majeure Event’ or ‘Act of God’), we shall not be liable or responsible for any resulting failure to perform, or delay in performance of, any of our obligations laid out in these terms and conditions.
A Force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control. You agree that the following shall all be Force Majeure Events:
· Extreme weather conditions preventing our services taking place, our products being delayed or our website not working for any reason including but not limited to winds, snow, rain, storm, fire, floods or any natural disaster whatever;
· Civil unrest, riots, strikes, transport delays and anything connected with such events that prevent our services taking place, our products being delayed or our website not working for any reason;
· Impossibility or difficulties with the use of any relevant means of public or private transport for any reason;
· Cancellation by any third party related services;
· Inability to receive materials ordered due to a third party supplier failure which was beyond our control;
· Impossibility or difficulties with the use of public or private telecommunications networks, including the internet, for any access of any part of our website or social media channels;
· The failure of any computer or telecommunications system or hardware or software of any description; or
· The failure of our website affiliate interface or connected technology.
Our obligations under these terms and conditions are suspended for the period that the Force Majeure Event continues. We will have an extension of time to perform these obligations for the duration of that period. In all cases, we will take reasonable steps to bring the Force Majeure Event to a close or to find a reasonable solution by which our obligations under these terms and conditions can be performed despite the Force Majeure Event. If this is not possible, we will discuss with you how best to address this but regret that no refund will be available for loss of services or products caused by events outside of our control and neither will we be liable for costs incurred by you as a result of said events.
Termination of contract
In the event of our sudden serious illness, death or the cessation of trading, we regret that all contractual obligations will come to an end and monies paid will be lost. Contracts will be terminated if either party are in breach of these terms and conditions. Any breach of these terms and conditions by you, the client, will result in said client indemnifying any costs or liabilities incurred by Flowers by April as a result of the breach, and no more. Any breach of these terms and conditions by us, Flowers by April, will result in a full refund to the client of the total monies paid to date (less any deposit/initial payment), and no more.
Flowers by April retain legal ownership of all products and services produced and provided by us. We may make products, including but not limited to floral arrangements, floral designs, copy, websites, downloads and photographs, available to you but the intellectual property rights and copyright for these products remain with us. You may view and/or download said products but you agree not to reproduce, duplicate, modify, loan, sell or exploit our products or services in whole, part or by any means without our, or our content providers’, prior consent. Should you wish to share our work on social media or other platforms, we must be credited. You must not remove or modify any copyright, trademark or other notice of ownership. You must not use our products for any illegal or unauthorised purpose. Flowers by April respect the intellectual property rights of others and we ask our clients and customers to do the same. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us directly.
Our website and social media channels
Flowers by April operate (‘our website’, ‘our site’). The information, tools and services offered on our website are subject to our terms, conditions and policies. By visiting our site and engaging in our service you agree to these terms, conditions and policies. We reserve the right to change or discontinue without notice any aspect or feature of our website. No content shall be construed as advice and all content is offered for informational purposes only (not for trading purposes). You rely on the information contained on our website at your own risk. We make no warranty or representation that the information contained on our website is appropriate for use in any jurisdiction other than England.
You agree not to use our website or any public areas found on it (including but not limited to forums, bulletin boards, chat rooms, hosted pages) to send or post any message or material that is unlawful, harassing, defamatory, abusive, indecent, threatening, harmful, vulgar, obscene, sexually orientated, racially offensive, profane, pornographic or in violation of any applicable national or international law. You hereby indemnify Flowers by April against any loss, liability, damage or expense we or a third party may suffer as a result (either directly or indirectly) of your use of our website to send or post any such message or material. We further reserve the right to remove any such message or material without notice to you.
Our site may feature links to other internet sites or resources. You agree that Flowers by April is not responsible for the availability of such external sites or resources; does not endorse and is not responsible or liable for any content on or available from such sites or resources; will not be responsible or liable, directly or indirectly, for any actual or alleged damage or loss caused by use of or reliance on any such content, goods or services available on or through any such site or resource. When visiting external links, you must refer to the terms and conditions of the external website. No hypertext link to our website may be made without our express permission. Please contact us if you would like to link to our website or would like to request a link to your website.
Accuracy and timeliness of information:
We cannot guarantee that the information on our site does not contain errors; although we endeavour never to mislead you, we undertake no obligation to update or amend information related to our service. If you find an error or omission on our website, please let us know.
Law and Jurisdiction
Our terms and conditions are governed by English law and jurisdiction.
Disclaimer of Liability
In no case will Flowers by April be responsible for any injury, loss, claim or damages arising from your use of our products and services. Questions, comments or requests relating to these Terms and Conditions should be addressed to: firstname.lastname@example.org